Dipo Legal

At our e-commerce store, we prioritize legal compliance and adhere to established guidelines to ensure a trustworthy and secure shopping experience for our valued customers. As a registered business operating in United Kingdom and Vietnam, we are protected under Vietnamese law and also strive to meet international e-commerce policies. 

International E-commerce Policy

We fully comply with international e-commerce policies to guarantee ethical and fair business practices. These policies encompass various aspects and are contained in section International Shipping By aligning with these standards, we aim to provide a transparent and reliable platform for online transactions.

Shopify Markets Platform Policy

As a member of the Shopify Markets platform, we uphold the policies outlined by Shopify, a leading global e-commerce platform. This ensures that our store operates in accordance with the platform's standards and guidelines, promoting integrity, security, and fairness. You can read through the section Terms of Service to better understand our shopping terms 

Legal Compliance for Global Payment Solutions

We partner with reputable global payment solution providers such as Stripe, Shopify Payment, Paypal, and Tazapay. These partnerships from section Partner enable us to facilitate seamless and secure transactions for our customers, following the legal requirements and regulations set forth by these payment providers.

Business Conduct and Buyer Protection

We believe in conducting our business with the utmost professionalism and integrity. Our team follows a strict code of conduct, treating all customers fairly and honestly. We prioritize Buyer protection by addressing any issues promptly and responsibly, ensuring that disputes are resolved in a fair and satisfactory manner.

Accountability in Case of Disputes

In cases of lost or damaged products, we take full responsibility for resolving related disputes. Our dedicated support team works diligently to handle such cases promptly and in a fair manner. These policies are noted in section Return and Refund. We aim to find mutually beneficial solutions, ensuring customer satisfaction and maintaining strong relationships.

At our e-commerce store, we prioritize legal compliance, buyer protection, and ethical business practices. With our commitment to Vietnamese law, international e-commerce policies, Shopify Markets guidelines, trusted payment solutions, and efficient dispute resolution, we aim to provide a secure and reliable platform for our customers' online shopping needs. 

How to buy the product? 

If you want to shop, our store will provide you with everything you want along with many attractive offers. Here are a few shopping guides available in the section Shopping Guideline

If you have any issues, do not hesitate to contact for help at Dipo Support